Customer Relationship management is an approach to managing a company’s interaction with current and future customers updating them with your past. This often includes technology to organize, automate and synchronies various department of the organization that works in completely diverse methods but ultimately result in the improvement.
CRM , customer-oriented service , where response is based on customer input, through online communication which includes following functions.
Sales Force automation which include promotion, analysis and automated tracking system which provides details of the past fetched from the data house which helps you to keep track of the best product and measures to be taken to enhance other related one through the coordination of sales, marketing, call centers and retail outlets.
Data Ware House technology, which integrates transaction information with the CRM products and identify the Key Performers among the diverse collection.
Opportunity management which helps the company to manage growth and demand which are unpredictable but by implementation of good forecast model to integrate with the sales history will sure project your sales.
The Overview of working of the CRM Ticket handling system. wrapped up in few steps
- Customer can contact us through Portal , Web Search, Email, SMS, Phone and media.
- Details collected are distributed to the corresponding division which services the request or tickets.
- All the records of the transaction will be updated to the Data base in timeline which can be retrieved when ever required.. after the process of the transaction.
- This would help to maintain a efficient and transparent accounting system which is secure and gains the trust of the User.. Corresponding tickets will be closed after successful transaction.